far.Skies ♡ 112 Posted November 9, 2013 Report Share Posted November 9, 2013 Well, our Dedi-Server provider royally screwed up and completely wiped our box, which means we're going to have to rebuild from scratch. We apologize for this inconvenience and we thank you for your patience while we work to restore the servers. UPDATE: "We are very sorry that this happened. The datacenter tech was just careless and did not notice the tag on the server. We are reinstalling your service with the same IP addresses now. Our billing department will be in touch with you to compensate you for lost time and data. Again very sorry for any inconvenience this has caused you." - The Director of Operations for Premium Dedicated Servers UPDATE 2: "Mr. Smack, (Name Modified) We have been very grateful to have you be a part of our team here at PDS for over 15 months now. I cannot explain how upset I am with the carelessness of this technician who has caused this chaos. I am as upset, or even more so, than you. Needless to say, I've been in touch with the data center management and supervisors on shift to see why and how this sort of thing can occur. The data center will be providing a plan to ensure something like this never occurs again. Nothing I do, or say will bring back the long hours I am sure you have spent on this machine. However, we would like to compensate by providing one additional month at no cost (next invoice due December 22nd). If there is anything else myself, or our team can do to help with this process of rebuilding, please do not hesitate to contact us, I will leave this ticket open. We, and the data center will hold this technician accountable for the loss of a machines data today, something that shouldn't have happened if only this tech was paying attention. In conclusion, I will reiterate we're working closely with the data centers senior management team, along with the ownership, to prevent this from ever happening again. Thank you, Managing Director" UPDATE 3: Server #1 is up and functioning, the rest will follow shortly, thank you for your patience. UPDATE 4: Server #2 (stock rotation - vanilla) is up and functioning, the rest will be coming as time allows for SmackDaddy to work on them, thank you for your patience. UPDATE 5: Server #4 (100% crit low grav) is up and functioning, thank you for your patience. UPDATE 6: Server #5 (100% crit arena) is up and functioning, thank you for your patience. Also, Replays have been enabled on servers 1 and 4 now. (We will continue to keep this thread updated with new information as it occurs until the servers are fully restored.) Quote Link to post Share on other sites
far.Skies ♡ 112 Posted November 9, 2013 Author Report Share Posted November 9, 2013 -UPDATED- Quote Link to post Share on other sites
Nanakisan 4 Posted November 9, 2013 Report Share Posted November 9, 2013 thats just...wow simply wow...how is someone that careless? Quote Link to post Share on other sites
SmackDaddy 172 Posted November 9, 2013 Report Share Posted November 9, 2013 I am so fucking angry right now...... *sigh* What took me 3+ weeks to learn and configure on this linux box, I have to figure it out over this weekend..... Quote Link to post Share on other sites
Baconater 0 Posted November 9, 2013 Report Share Posted November 9, 2013 How the fuck can a place that sells servers and host them fuck up that bad. Quote Link to post Share on other sites
Nanakisan 4 Posted November 9, 2013 Report Share Posted November 9, 2013 How the fuck can a place that sells servers and host them fuck up that bad. Simple Humans. It took 1 humans stupid to cause misery for several others. I wonder if the same guy did the same thing to others. Quote Link to post Share on other sites
AJSoukey 11 Posted November 9, 2013 Report Share Posted November 9, 2013 Quote Link to post Share on other sites
Rapture 4 Posted November 9, 2013 Report Share Posted November 9, 2013 Welp Looks like ... Quote Link to post Share on other sites
far.Skies ♡ 112 Posted November 9, 2013 Author Report Share Posted November 9, 2013 -UPDATED- Quote Link to post Share on other sites
Alex Wan 3 Posted November 9, 2013 Report Share Posted November 9, 2013 I suppose this was the Tech responsible? Quote Link to post Share on other sites
KUBA 0 Posted November 9, 2013 Report Share Posted November 9, 2013 wow that blows Quote Link to post Share on other sites
Nanakisan 4 Posted November 9, 2013 Report Share Posted November 9, 2013 well it does come at a slight benefit. We've been given 1 month free (frankly given how stupid this was... it should be 2 months....just to really kiss ass and make up) Quote Link to post Share on other sites
Rapture 4 Posted November 9, 2013 Report Share Posted November 9, 2013 well it does come at a slight benefit. We've been given 1 month free (frankly given how stupid this was... it should be 2 months....just to really kiss ass and make up) I agree. that was a royal fuck up. Quote Link to post Share on other sites
AthlonBoy 0 Posted November 10, 2013 Report Share Posted November 10, 2013 ...Jesus Christ, Denton. Your server provider needs to bend the fuck over for you to make this up. I've never heard of anything this careless. Quote Link to post Share on other sites
A Silly Penguin 0 Posted November 10, 2013 Report Share Posted November 10, 2013 I manage my company's datacenter - and even I have to admit that this is a pretty big fuckup to take out a whole server like that. I've had a jackass jump into our virtual console and blow away a VM he thought was being used for testing - which lead to me getting several alert emails at home and many more angry calls that he took out a major R&D file share. Even had the damn thing labeled "no touchy". Thankfully since we're virtualized I was able to get us back up and running pretty damn fast - but my wraith on the technician was no less severe. Smack, I feel for you - if you haven't already, I'd bust them up for an additional month from what they are offering. Good luck sir in the rebuild! Quote Link to post Share on other sites
SmackDaddy 172 Posted November 10, 2013 Report Share Posted November 10, 2013 Thanks all. I have backups of the configs, plugins, etc.....one of the major pains in my ass is reuploading a couple gigabytes of maps, sounds, materials, models, etc.... *sigh* After they resolved my resolv.conf DNS resolution issues prohibiting me from being able to install security patches or even wget or install single packages, heck, it wouldn't even let me get a server installed.....I now have one server "installed" (no plugins or custom files)....and am going to do the rest of what I need to do tomorrow. Been dealing with this since around 2pm today....and right now, 9 hours later, I am a bit frazzled. I am sorry the servers aren't up for this weekend....I will be working diligently to get them up and running as soon as possible. I appreciate everyone's patience. Quote Link to post Share on other sites
Nanakisan 4 Posted November 10, 2013 Report Share Posted November 10, 2013 take your time and no rush smack. Quote Link to post Share on other sites
SmackDaddy 172 Posted November 10, 2013 Report Share Posted November 10, 2013 I have like 1 - 2 GB *PER* fucking server to upload.....*sigh* ....not pretty....seven servers? *bigger sigh* Quote Link to post Share on other sites
Nick-ka-ka 22 Posted November 10, 2013 Report Share Posted November 10, 2013 I have like 1 - 2 GB *PER* fucking server to upload.....*sigh* ....not pretty....seven servers? *bigger sigh* -pats your shoulders- No need to rush old man. Take it one step at a time. Use a walker if you need to. Quote Link to post Share on other sites
AJSoukey 11 Posted November 10, 2013 Report Share Posted November 10, 2013 I feel like what happened was what happens in an infomercial. like this: and this: and I couldnt forget this: Quote Link to post Share on other sites
Grenadier 32 Posted November 10, 2013 Report Share Posted November 10, 2013 Seems like part of providing server hosting should be data backup. I take it they do not provide that service? :-( Quote Link to post Share on other sites
DerrickDTH 0 Posted November 10, 2013 Report Share Posted November 10, 2013 Ouch, I was wondering where the hell the servers went to last night. This really sucks man, now we got to wait...and wait...and wait... and wait til Smack get's things back up Quote Link to post Share on other sites
far.Skies ♡ 112 Posted November 12, 2013 Author Report Share Posted November 12, 2013 -UPDATED- Quote Link to post Share on other sites
SmackDaddy 172 Posted November 13, 2013 Report Share Posted November 13, 2013 -UPDATED- Quote Link to post Share on other sites
Nick-ka-ka 22 Posted November 13, 2013 Report Share Posted November 13, 2013 -UPDATED- -UPDATED- -UPDATED- -UPDATED- Every time I saw one of these, I was all like Quote Link to post Share on other sites
